BRISK GLOBAL TRAVELS LTD customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post

2nd floor, Lowry Mill, Lees Street, Pendlebury, Swinton, MANCHESTER, , M27 6DB, GB

Telephone

07341205268

Email

SALES@BRISKTRAVELS.COM

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details

• Addresses

• Gender

• Occupation

• Date of birth

• Marital status

• Third party information (such as family members or other relevant parties)

• Financial data (including income and expenditure)

• Transaction data (including details about payments to and from you and details of products and services you have purchased)

• Usage data (including information about how you interact with and use our website, products and services)

• Employment details (including salary, sick pay and length of service)

• Information relating to compliments or complaints

• Website user information

We also collect or use the following information to provide and improve products and services for clients:

• Biometric information (where used to identify someone)

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details

• Marketing preferences

We also collect or use the following information for the operation of client or customer accounts:

• Biometric information (where used to identify someone)

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details

• Marketing preferences

• Purchase or account history

We collect or use the following personal information to comply with legal requirements:

• Name

• Contact information

We also collect or use the following information to comply with legal requirements:

• Biometric information (where used to identify someone)

We collect or use the following personal information for recruitment purposes:

• Contact details (eg name, address, telephone number or personal email address)

• Copies of passports or other photo ID

• Employment history (eg job application, employment references or secondary employment)

• Education history (eg qualifications)

• Right to work information

We also collect or use the following information for recruitment purposes:

• Biometric information (where used to identify someone)

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Address

• Payment details

• Photographs

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• Brisk Global Travels Limited processes personal data under the lawful basis of legitimate interests, where appropriate, as part of our commitment to data protection and transparency. This means we may collect and use personal data where it is necessary for our legitimate business operations, provided the rights and freedoms of the individuals concerned do not override those interests. Our legitimate interests include: Providing and managing travel-related services: This includes flight and accommodation bookings, visa assistance, travel insurance, and tour planning. Customer relationship management: Maintaining accurate records to support customer service, resolve queries, and manage communications efficiently. Marketing and business development: Sending relevant updates, offers, and travel content to customers who have shown an interest in our services, while offering clear opt-out options. Operational efficiency: Using data analytics to improve our services, identify trends, and ensure business continuity. 

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to comply with legal requirements:

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for recruitment purposes are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

• Directly from you

• Your parents

Who we share information with

Data processors

Airlines, Hotels, insurance company, tour operators

This data processor does the following activities for us: They use this information to carry out contracts like flight tickets to travellers

Others we share personal information with

• Insurance companies, brokers or other intermediaries

• Professional or legal advisors

• Organisations we’re legally obliged to share personal information with

• Publicly on our website, social media or other marketing and information media

• Previous employers

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint